ABOUT US

MEDEZA (Medeza Patient Care Coordination Platform) owned and operated by Ivaan Health Services private limited or ‘IHS’ in short is established in the year 2015. Medeza establishes the best practices in the medical facilitation arena segment, thereby setting service standards benefiting the patients. IHS philosophy of ensuring every patient is treated as our own enables its business & service practices to be moulded to serve the patients with utmost care.

 

Medeza understands a patient's needs and work relentlessly to create a smooth and stress-free medical experience arraying Innovative and cutting edge information technologies. We help you find the right doctor & hospital, schedule an appointment, get you the quotation from multiple hospitals for your required procedure to help you compare prices. We are a one-stop solution to all your medical needs.

With some of the best medical & business minds behind the promotion of the company and its partnership with leading medical service providers IHS is poised to achieve leadership position in the industry.

Passionate Human services coupled with in-depth knowledge of Healthcare sector and robust Information Technology are the key ingredients at Medeza in delivering complete patient-centric services at their convenience and comfort.

Medeza is poised to launch video consultation services using its MEDEZA PCCP application in   Bangladesh, Myanmar, Srilanka in Asia, Afghanistan, Iraq, Uzbekistan in CIS region, Oman, Yemen, Saudi Arabia in GCC region and Nigeria, Kenya, Tanzania, Somalia, Sudan in African region.

Frequently asked questions

How do I book an appointment?


You can log in to www.medeza.in and register there as a new user and it will lead you to the option of booking an appointment. However, you can go the play store /app store on your mobile/tablet and download our app and booking an appointment anywhere anytime would be on your fingertips.




Can I book an appointment online without downloading the App?


Yes, but we would suggest you to download the app for better convenience and ease of the process.




Is this is a free App?


Yes, the app is free for everyone to download in Play store/App store/windows store.




Can I reschedule/Cancel an appointment?


Off course! Just visit your profile, click on appointments, hit ‘cancel’ or ‘reschedule’ and follow the instructions. Just be aware that there may be a deadline after which you cannot cancel your appointment online anymore (indicated in the email you received to confirm your appointment). In this case, you might need to call our customer care.




Will I be charged an extra fee for rescheduling/Cancelling an appointment?


Rescheduling: Cancelling:




Can I also join the consultation while the patient is my family member/friend?


Yes, there




Can I book an appointment for someone else? / Can I book an appointment for a family member/friend through my app?


Sure, that’s no problem at all! Actually, it is something that many users do (e.g. parents for their children). When following the booking process, you will be asked to choose whether it is you or someone else who will see the practitioner. Just enter the other patient’s details and continue with the booking process. The booking will then be in the other person’s name.




How can I share my medical records?


You may share your reports/medical records by following the steps mentioned here or by emailing the same to info@medeza.in




I don’t have medical records?


In such a case, we request you to elaborate on your present symptoms and conditions along with past medical history, if any, following which, we will recommend the right path to you.




I Do Not Want My Case To Be Disclosed To Anyone.


Medeza respects every individual’s privacy and we do not discuss or dis-close anyone’s ailments with third parties or with those not involved in your case.




Can I get a translator service for video consultation?


Yes, an interpreter/ translator can be added to the call on prior request.




I forgot my password.


You can reset it anytime with the help your registered Mobile number/Email id.




How do I make the payment for booking a video consultation?


You can make the payment through multiple easy online options such as your credit/debit card & net banking.




If the doctor isn’t available will I get a refund?


Yes, you will.




Where will my refund come to?


It would be reversed to your Medeza account / source account as per your preference.




How many days will it take for a refund?


It would take 48hrs to two days as per standard policies.




How does Medeza protect my data?


At MEDEZA, we always have your data’s safety in mind and work hard to ensure it at all times. In order to continually earn your trust, we transfer your data in HTTPS, encrypt your data on our servers, are regularly being audited and make sure our features help you to be safe. For instance, we help you choose a safe password so your account stays protected from hackers.




Can I access my data anytime?


Your Data/medical records are always preserved with MEDEZA electronic medical record system. We will email the soft copies to you as and when you request them or you may also download a copy logging in through your registered account.




What is Medical Tourism?


Medical Tourism is the globalization phenomenon where people who live in one country travel to another country to receive medical, dental, and/or surgical care. Medical travelers often engage in medical tourism to save money, but this does not mean they are sacrificing quality for savings. Medical tourists typically receive equal or greater care than they would have in their own country, and are traveling for medical care because of affordability, or better access to a higher or more specialized quality of care. “Domestic Medical Tourism” is a subsection of medical tourism where patients do not leave their country, but travel to another city, region, or state to receive medical care.




Why should I choose India?


You should select India for your medical treatments as the advantages for medical treatments in India include reduced costs, availability of latest medical technologies, and a growing compliance with international quality standards, as well as the fact that foreigners are less likely to face a language barrier in India. The Indian government is taking strong positive steps to address infrastructure issues that hinder the country's growth in medical tourism.




Is there a compulsion to register for the FRRO? Will there be anyone assisting me during the procedure for FRRO?


Yes, Foreigner registration is a mandatory requirement by the Government of India under which all foreign nationals (excluding overseas citizens of India) visiting India on a long term visa (more than 180 days) are required to register themselves with a Registration Officer within 14 days of arriving in India.




Will you arrange airport pick-up?


Yes you will be received by the case manager assigned to you by Medeza.




I lost my passport what do I do?


Always carry photocopies of your passport. In case you lose your passport, your case manager will assist you to put you through the right officials and your embassy/consulate will complete the process of getting a new passport.




Are your services partners NABH accredited if so how will it affect /help my treatment?


Yes, they are. You will be treated/serviced by doctors from NABH Accredited hospitals. Also, every doctor with Medeza is certified from the Medical Board.




Will there be any one assisting me throughout my stay in India?


Yes, our assigned personnel will be with you throughout your stay in India.




Can you also organize a tourism package?


Yes, if requested for prior to your travel, we can arrange your tourism schedule & bookings as well.




Do you help in Forex?


Yes, we do have service partners for forex.




Will you make the reservations for our accommodation?


Yes, we reserve accommodation in the best stays according to your budgets and convenience. Also, the reserved accommodation will be confirmed to you prior to your travel.




Do you also have pharmacy assistance?


Yes, we can help you procure your prescription medicines/drugs before you travel back.